1 Introduction
1.1 The Website can be accessed at www.allinonesecurity.co.za and is owned and operated by All In One Security and Home Automation (Pty) Ltd. Throughout the site, the Terms and Conditions, the terms, “we”, “us” and “our” refer to All In One Security and Home Automation (Pty) Ltd.
1.2 The Terms and Conditions of the Website governs the orders placed, sales and delivery of goods as well as the use of the Website.
1.3 The terms and conditions are enforceable and binding to every person that accesses the Website and includes browsers, vendors, customers, merchants, contributors of content and any person that subscribes to the Website. By subscribing to the Website, you acknowledge that you have read and agreed to be bound to the Terms and Conditions.
1.4 The Website allows you to browse products, make enquiries and place orders.
1.5 When using the Website, please be aware that deliveries and collections of returns are limited to an address within the borders of the Republic of South Africa.
1.6 All price listed on the Website is VAT inclusive unless otherwise stated.
2 Important Notice
2.1 The Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008.
2.2 The Terms and Conditions are an important part of the Website and we are therefore bringing it to your attention and should be carefully noted.
2.3 Should there be any provisions of the Terms and Conditions that you do not understand, you must direct your enquiries to support@allinonesecurity.co.za before you continue using the Website.
2.4 All in One Security and Home Automation allows the use of the Website subject to the Terms and Conditions.
2.5 You may not use any of our products on offer for any illegal or unauthorised purposes nor may you, in the use of the service , violate any laws in your jurisdiction (including but not limited to copyright laws.
2.6 Should you not agree to any of the terms and Conditions, you should not continue using the Website.
3 Returns
3.1 Refer to the Returns Policy for more information about returning goods purchased. The return Policy is incorporated in the Terms and Conditions by reference and therefore forms part of the Terms and Conditions.
4 Registration and use of the Website
4.1 Ordering from the Website is only permitted if you are a registered user.
4.2 To become a registered user, you must provide a username and password as well as some personal information to All In One Security and Home Automation. As a registered user you will be required to fill in the username and password upon checkout to complete the purchase process.
4.3 When registering as a user you agree that your username and password will be used for personal purposes and that you will not disclose the login details to any third party.
4.4 For security purposes you will not be able to complete the purchasing process if you enter the incorrect username and password.
4.5 You hereby agree that once your username and password relating to your account have been entered onto the Website, irrespective of whether the use of the username and password is fraudulent or unauthorised, you will be liable for payment of such order, save where the order is cancelled by you in accordance with the Terms and Conditions. Should you become aware of your user name and password being used without you permission, you must notify All In One Security and Home Automation immediately to reduce and harm or loss. Contact number is (010) 500 – 5533 or send and e-mail to support@allinonesecurity.co.za
4.6 Only if you are 18 (eighteen) years or old will you be permitted to register as user and make purchases from this Website.
4.7 When using the Website you agree that you will in no way use any device, software or any other instrument to interfere in the proper working of the Website.
4.8 You may not in any way copy, display, post, print or otherwise use the Website and the information contained in it without prior written consent from All in One Security and Home Automation (Pty) Ltd.
5 Conclusion of Sales and availability of stock
5.1 As a registered user you may place orders, which All In One Security and Home Automation may accept or reject. Whether or not the order was accepted, the order depends on stock availability at the time of the order placed, correctness of the product information including the price and stock quantity displayed during the time of the order.
5.2 All In One Security and Home Automation will indicate the acceptance of your order placed online by delivering the ordered goods to you or allow you to collect the order, and only then will the sales agreement come into effect between you and All In One Security and Home Automation. This is regardless of any communication from All In One Security and Home Automation stating that your order or payment has been confirmed. All In One Security and Home Automation will inform you as soon as an order was rejected for whatever reason and the order will be cancelled and the amount already paid will be refunded as soon as possible.
5.3 Prior to delivery or collection of your order, you may cancel an order in writing at any time provided you do so before receiving a dispatch or delivery notice. Please e-mail the cancellation notice to support@allinonesecurity.co.za After receiving a delivery notice or delivery of order, you may return the order only in accordance with the Returns Policy.
5.4 By placing goods in your shopping cart without completing the purchase does not constitute an order of such goods. Goods in the shopping cart may be removed if stock is no longer available or if the price on the goods changed without any notice to you. You cannot hold All In One Security and Home Automation liable if such goods are no longer available or not at the same price when you complete or attempt to complete the purchase at a later stage.
5.5 You acknowledge that stock of all goods listed on All In One Security and Home Automation website is limited and the pricing on any of the listed goods may change at any time without notice to you. All In One Security and Home Automation will take all reasonable efforts to monitor stock levels and discontinue listings where no stock is available. All In One Security and Home Automation cannot guarantee stock availability. In the event that you made a purchase and no stock is available, we will offer an alternative (subject to partial refund or pay in, depending on the price difference of the alternative), or offer a full refund on the stock item that is out of stock.
6 Payment
6.1 All In One Security and Home Automation is committed to providing secure online payment facilities and all transactions are encrypted using appropriate encryption technology.
6.2 Ordered goods can be paid using the following methods depending on its availability and/or your eligibility to use such method:
6.2.1 Debit Card – By using this payment method you warrant that you are fully authorised to use the debit card supplied for purposes of paying for the goods ordered. You also warrant that your debit card has sufficient available funds to cover the order placed on our website.
6.2.2 Credit Card - By using this payment method you warrant that you are fully authorised to use the debit card supplied for purposes of paying for the goods ordered. You also warrant that your debit card has sufficient available funds to cover the order placed on our website.
6.2.3 Instant EFT
6.2.4 AIO Vouchers
6.2.5 Mobicred
6.2.6 Payflex
6.3 We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.
7 Delivery of Goods
7.1 All In One Security and Home Automation offers the following two methods of delivery of goods to you:
7.1.1 Courier
7.1.2 Self-Collection
7.2 For more information about delivery, please e-mail us at support@allinonesecurity.co.za or contact our offices at (010) 500 – 5533.
7.3 Our delivery charges are subject to change at any time, without prior notice to you, so please contact our offices at (010) 500 – 5533 for the latest delivery charges. You will be able to see the latest delivery charges at checkout.
7.4 All In One Security and Home Automation will deliver your order as soon as reasonably possible, but no later than 5 working days from receipt of payment. You will be notified if we are not able to deliver within the 5 working days. After receiving such notification, you will have seven days to elect whether or not to cancel the order, but the order may not be cancelled after receiving a dispatch notification of your order.
7.5 All In One Security and Home Automations obligation to deliver the goods will be fulfilled once the order has been delivered to the physical address nominated by you. All In One Security and Home Automation will not be responsible for any loss or unauthorised use of goods once delivered to the physical address nominated by you.
8 Errors
8.1 All In One Security and Home Automation will take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of goods on the Website. However, should there be any errors of whatsoever nature on the Website(which are not due to gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extend of refunding you for any amount already paid, or otherwise set out in the Returns Policy.
9 Gift Vouchers and Coupons
9.1 All In One Security and Home Automation may from time to time make electronic gift vouchers and discount coupons available for use on the Website towards the purchase of listed offers. Gift vouchers and Coupons can only be redeemed while they are valid and the expiry dates cannot be extended. More specifically:
9.2 Gift Vouchers
9.2.1 Gift Vouchers that are purchased by registered users are valid for 12 months and will expire thereafter.
9.2.2 Gift Vouchers cannot be used to buy other Gift Vouchers. The Gift Voucher will not accrue any interest and cannot be exchanged for cash. In the event that the Gift Voucher is less than the order placed on the Website, you can make up the difference by paying via one of our payment methods.
9.2.3 All In One Security and Home Automation is not responsible for any harm due to loss, unauthorised distribution of a Gift Voucher, after it has been sent to your nominated e-mail address.
9.3 Coupons
9.3.1 All In One Security and Home Automation issue two types of Coupons, a Coupon with a fixed amount of a discount, e.g. R 50 off (“Fixed Coupon), and a Coupon with a percentage discount, e.g. 15% off (“Percentage Coupon”).
9.3.2 The Coupons are issued in All In One Security and Home Automation’s sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason. Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
9.3.3 Each Coupon can only be used once
9.3.4 Only one Coupon per order is allowed
9.3.5 a Coupon must be used at checkout
9.3.6 Coupons cannot be exchanged for Cash or Gift Vouchers
9.3.7 All In One Security and Home Automation will not be held responsible for any harm due to loss, unauthorised use or distribution of a Coupon.
10 AIlinOneBucks
10.1 AllinOneBucks rewards will be gifted upon every paid and successful purchase.
10.2 AllinOneBucks will not be awarded for gift card purchases.
10.3 AllinOneBucks rewards can be redeemed at checkout.
11 Privacy Policy
11.1 We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy, which is incorporated by reference.
12 Changes to the Terms and Conditions
12.1 All In One Security and Home Automation may at any time, at it’s sole discretion, make changes to the Terms and Conditions. It is your responsibility to check on a regular basis the Terms and Conditions and whether you are satisfied with any changes made. Should you for whatever reason not be satisfied with any of the changes, you may not place any further orders, or in any way use the Website.
12.2 If you use the Website after the amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted the changes to the Terms and Conditions.
13 Electronic communications
13.1 By visiting our Website or sending us e-mails, you consent receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our Privacy Policy as set out in clause 10 above.
14 Ownership and copyright
14.1 The contents of the Website, including any material, trade-marks, logos, trade names, video clips, advertisements, sound clips, images, lay-outs, graphics, text, icons, software, data, information, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of All In One Security and Home Automation (PTY) Ltd.
15 Disclaimer
15.1 The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
15.2 All In One Security and Home Automation takes reasonable measures to ensure that the content of the Website is accurate and complete, All In One Security and Home Automation makes no representations or warranties, whether express or implied, as to the quality, timelines, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by All In One Security and Home Automation’s representatives, All In One Security and Home Automation shall not be bound thereby.
15.3 All In One Security and Home Automation disclaims liability for any damage, expenses or loss, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
15.4 Any views or statements made or expressed on the Website are not necessarily the views of All In One Security and Home Automation, its directors, employees and/or agents.
15.5 In addition to the disclaimers contained elsewhere in these Terms and Conditions, All In One Security and Home Automation also makes no warranty or representation, whether express or implies, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disarm, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, of your hardware or software, save where the risk arise due to gross negligence or wilful misconduct of All In One Security and Home Automation, its employees, agents or authorised representatives. All In One Security and Home Automation thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.
16 Linking to third party websites
16.1 The Website may contain links or references to other Websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and All In One Security and Home Automation is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
16.2 Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
17 Limitation of liability
17.1 All In One Security and Home Automation (Pty) Ltd cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of All In One Security and Home Automation, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of e-mail to support@allinonesecurity.co.za
17.2 All In One Security and Home Automation (Pty) Ltd shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the Website or the content contained in the Website, or your inability to use the Website, and/or unlawful activity on the Website and/or any linked Third Party Website.
17.3 You hereby indemnify All In One Security and Home Automation (Pty) Ltd against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked Third Party Website.
18 Availability and termination
18.1 All In One Security and Home Automation will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
18.2 All In One Security and Home Automation may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that All In One Security and Home Automation will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than processing any orders made by you prior to such time, to the extent possible.
18.3 All In One Security and Home Automation is entitled, for purpose of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by All In One Security and Home Automation to be used once-off by you, to blacklist you on its database(including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and All In One Security and Home Automation, in whole or in part, on notice to you. All In One Security and Home Automation shall only be liable to refund monies already paid by you (see All In One Security and Home Automation Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
18.4 At any time, you can choose to stop using the Website, with or without notice to All In One Security and Home Automation.
19 Governing law and jurisdiction
19.1 The Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African Courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
19.2 In the event of any dispute arising between you and All In One Security and Automation for the Sale of goods, you agree that the Sale occurs in Gauteng and you hereby concent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Gauteng Division, Gauteng) notwithstanding that the quantum in the action or proceedings may otherwise fail below the monetary jurisdiction of that court.
20 Notices
20.1 All In One Security and Home Automation hereby selects 43 Sinclair Road, Lambton, Germiston, Gauteng, 1401, as its address for the service of all formal notices and legal processes in connection with thses Terms and Conditions (‘legal address”). All In One Security and Home Automation may change the address from time to time by updating these Terms and Conditions.
20.2 You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving All In One Security and Home Automation not less than 7 days’ notice in writing.
20.3 Notices must be sent either by hand, prepaid registered pos or e-mail and must be in English. All notices sent –
20.3.1 by hand will be deemed to have been received on the date of delivery;
20.3.2 by prepaid registered post, will be deemed to have been received 20 days after the date of posting;
20.3.3 by email will be deemed to have been on the date indicated in the “Read Receipt” notification. All email communications between you and us must make use of the “Read Receipt” function to serve as proof that an e-mail has been received.
21 Complaints
21.1 If you have a complaint about goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch by contacting our office on (010) 500 – 5533 or send an e-mail to support@allinonesecurity.co.za
21.2 If we are unable to resolve your complaint to your satisfaction or we cannot resolve your complaint within 15 (fifteen) business days of you having notified us of it, you can approach the Consumer Goods and Services Ombud (“CGSO”) to assist in resolving the complaint. The CGSO’s contact details are: Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 and Email: complaints@cgso.org.za
21.3 Intellectual property complaints: Should you have a complaint/allegation of intellectual property infringement, please send your complaint/allegation to support@allinonesecurity.co.za
22 General
22.1 All In One Security and Home Automation may, in its sole discretion, at any time and for any reason and without prior notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its content subject to us processing any orders then already made by you.
22.1.1 You may not cede, assign or otherwise transfer your rights and obligations in terms of this Terms and Conditions to any third party;
22.1.2 Any failure on the part of you or All In Oner Security and Home Automation to enforce any right in terms hereof shall not constitute a waiver of that right;
22.1.3 If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect;
22.1.4 No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
22.1.5 No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not hereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
22.1.6 The Terms and Conditions contain the whole agreement between you and All In One Security and Home Automation (Pty) Ltd and no other warranty or undertaking is valid, unless contained in this document between parties.