WELCOME TO THE ALLINONESECURITY.CO.ZA PRIVACY POLICY
This Privacy Policy applies to all users of our website www.allinonesecurity.co.za to access and purchase our products.
The Website is owned and operated by All In One Security and Home Automation (PTY) Ltd.
The purpose of this Privacy Policy is to set out how, why and when All In One Security and Home Automation (Pty) Ltd uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).
It is important that you read this Privacy Policy together with our Terms and Conditions Policy.
OUR COMMITMENT TO PRIVACY
We respect your privacy and take the protection of Personal Information very seriously. We always strive to deliver excellent service every time you brows our Website or make a purchase from us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Website, you agree to the processing of your Personal Information as set out in this Privacy Policy.
WHAT WE COLLECT
All In One Security and Home Automation (PTY) Ltd processes Personal Information in a manner that is reasonable, adequate, non-excessive, purpose specific and relevant to the type of service or interaction you wish to receive. In order for users to access and complete purchases on our Website we collect and process some Personal Information.
Personal Information we collect may include:
- name and surname
- address
- phone number
- gender
- date of birth
- merchandise information (purchases/orders)
- method of payment
Should your Personal Information change or you wish to amend and/or correct you Personal Information you can do this by updating your registered user information in your account profile.
We do not store or see your credit card details as payments are directed to Payfast who processes payments on our behalf and they use Extended Validation SSL with 256-bit encryption.
INFORMATION WE COLLECT FROM USING OUR WEBSITE
When you access our Website, whether or not you are a registered user, All In One Security and Home Automation (Pty) Ltd processes some of your Personal Information. Depending on how you access and use our Website, we may receive:
- log information, through online identifiers, including information on how, when and how long you use our Website, the content you view and search queries you submit.
- information about the equipment you use to access or use our Website, including the type of device you are using, how you access our Website, your browser or operating system and your internet protocol address.
- the geographical location from which you accessed our Website, including your device’s global positioning system signal and information about nearby wi-fi networks and cell towers. We get this information when you use location-enabled services.
- other information about you from third parties, such as social media.
WHY DO WE PROCESS YOUR PERSONAL INFORMATION?
We process the Personal Information we collect and receive to:
- identify you;
- verify your identity;
- create a user account for you:
- to fulfil our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns:
- provide you with information, products and services you request from us:
- communicate with you regarding our website and provide you with information, products or services, including billing, customer support, resolving complaints and quality control:
- send you information about competitions, promotions, products or services that may interest you.
- get feedback from you which we need to develop our products and services and grow our Business;
- comply with any legal or regulatory obligations such as tax or financial laws;
- undertake research for statistical purposes.
RETENTION OF RECORDS
All In One Security and Home Automation (Pty) Ltd will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.
By accessing and using the Website, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.
THIRD PARTY SITES
The Website may contain links to other Websites owned and operated by third parties such as youtube. Please be aware that this Privacy Policy only applies to the Personal Information we collect through our Website.
All In One Security and Home Automation (Pty) Ltd are not responsible for the collection, storage or usage of Personal Information at any such third party websites and it is your responsibility to review the Privacy Policy of the third party websites you visit.
Should you disclose your Personal Information to any third party other than All In One Security and Home Automation, or if a third party unlawfully acquires your Personal Information elsewhere, we will not be liable for any loss or damage arising from or suffered by you as a result of disclosure or unlawful acquisition elsewhere of such Personal Information.
IF YOU ARE BELOW THE AGE OF 18
We do not knowingly collect Personal Information from anyone under the age of 18.
If you are below the age of 18 years, you must always get permission from you parent or guardian before you use our Website or give us any of your Personal Information.
USER TRACKING AND COOKIES
When you access our Website, we may use various technological tools to improve your experience on our Website through the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you use to access our Website. These files do not contain your Personal Information but allows us to associate you with a particular device. We use cookies to:
- make out Website more user friendly
- personalise your interactions with our Website, tailer our products , services and Website to your interests and needs, and most important to work on your device.
- Provide advertising material that is relevant to you and limit the number of times you see the same advert and also measure the effectiveness of the adverts on our Platforms and Website, based on your online activities such as the websites and apps you use or content you view, and information we have about you.
- Send Opt-in marketing communication if you are not a registered user.
By accessing and using our Website, you consent to our use of cookies.
OPT OUT FROM DIRECT MARKETING
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automated calling machines, e-mail and/or sms notifications by “opting out” of any direct marketing communications we may send to you.
WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION
We may provide or make your Personal Information available to:
- our employees and third party service providers in order to enable them to assist us to interact with you via our Website and Platforms for marketing, ordering or delivery of goods.
- law enforcement, government officials, fraud detection agencies or other third parties when disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
- Third parties such as potential buyers and their professional advisors in the event of any merger, consolation, sale, reorganisation, joint venture or other disposition of any or all of our assets.
- our service providers who assist us with parts of our business operations and includes fraud prevention, public relations, technology services, marketing, etc.
- our Suppliers in order for them to liaise directly with you regarding any goods you purchased, returned or any other purpose which may require their involvement.
INFORMATION FOR APPLICANTS IN SOUTH AFRICA
If you are a user of our Website or Platform and based in South Africa, we are required to comply with the Protection of Personal Information Act 2013 (“POPI Act”) when we collect, use and store your Personal Information in accordance with this Privacy Policy.
Our Privacy Policy contains further details about our handling of Personal Information, including further information about how you may access or update your personal information that we hold and how we deal with your concerns. Our Privacy Policy and PAIA Manual are available on request.
If you live in South Africa and wish to contact us in relation to your Personal Information or any privacy concerns (including the request for a copy of either the Privacy Policy or our PAIA Manual), please send an email to support@allinonesecurity.co.za
HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR
If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.
The contact information of the Information Regulator is available on their website https://justice.gov.za/inforeg/
All In One Security and Home Automation (Pty) Ltd may update the Privacy Policy from time to time. When you use our Website the version of the Privacy Policy posted on this page applies to you.